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How can I return?

International Returns

You can return your parcel to us by using your local postal service or a courier. We are based in the UK and currently don’t cover the cost of returns for our international customers.

We also highly recommend having this sent on a tracked service and retaining this tracking information so you can follow the parcel back to our warehouse:

Please download, print off, and complete a returns form if you do not already have one.

Ensure your return is well packaged, and meets all the conditions outlined in our returns terms and guidelines here.

Please mark 'Returned Items' clearly on the outer packaging of your parcel and most importantly ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.

Enclose the completed Returns form with your goods, and return to the following address:

 

Returns Department

End HQ

1 Parsons Road

Washington

Tyne & Wear

NE37 1EZ

United Kingdom