How Can We Help?

COVID-19 Update

Can I still shop online?

Our website and app(s) are fully operational, and we continue delivering to our customers globally.

What are you doing to ensure safety?

We are adhering to all appropriate health and hygiene standards in line with local authorities and guidance from the World Health Organisation. We are maintaining the highest standards of hygiene and ensuring our people only report for work if they are fit and healthy. Plus, encouraging where possible working from home.

Is it safe to receive orders?

We have been working closely with our courier partners to keep up to date with extra precautions that have been introduced, including vehicles being disinfected and drivers washing hands and using hand-sanitiser regularly. They are all rigorously following Government advice and communicating health-and-safety guidelines with their employees.

Can I reduce contact with the driver?

Yes, drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance.

Are your stores open?

We are delighted to let you know our stores have reopened in line with governmental guidance. The opening hours however have been changed to;

Newcastle: 10am – 6pm Monday to Saturday and 10am – 5pm Sunday.

Glasgow: 10am – 6pm Monday to Saturday and 10am – 5pm Sunday.

London: 10am – 6pm Monday to Saturday and 11am – 6pm Sunday.

Your safety as well as that of our employees is our priority, so we have taken the necessary measures to guarantee safe shopping. This means some aspects of your service may take a little longer than usual:

 Reduced capacity to comply with social distancing guidelines

  • Hand sanitiser available at various points throughout the store
  • Fewer fitting rooms in use
  • Frequent and rigorous cleaning
  • Our teams are equipped with masks and gloves

Hosts will greet you as you arrive to explain our safety measures in more detail and Social Distancing Champions will be available to answer any questions you may have regarding the measures we have put in place.

We look forward to welcoming you back.