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When will my return be processed

Your return should be processed within 3-5 working days of it being received back at our HQ.

  • We do not send notification once a parcel has arrived back at our warehouse, instead you will receive an email once your return has been unpacked and processed by our Returns Team.
  • You can check the transit of your parcel using the tracking number from your postal receipt.
  • For any refunds we advise allowing up to 3-5 working days for the funds to appear in your account. This is dependent on who you bank with.
  • If you have requested an exchange, a new order will be created for the new item. If we do not have your requested item in stock, a refund will be automatically processed.
  • Please note that any orders purchased with Afterpay can only be refunded, this is due to when the order is placed a credit agreement is created with AfterPay based on the details entered at checkout, and we are then bound by those terms as part of our agreement with AfterPay.