Can I still shop online?
Our website and app(s) are fully operational, and we continue delivering to our customers globally.
What are you doing to ensure safety?
We are adhering to all appropriate health and hygiene standards in line with local authorities and guidance from the World Health Organisation. We are maintaining the highest standards of hygiene and ensuring our people only report for work if they are fit and healthy. Plus, encouraging where possible working from home.
Is it safe to receive orders?
We have been working closely with our courier partners to keep up to date with extra precautions that have been introduced, including vehicles being disinfected and drivers washing hands and using hand-sanitiser regularly. They are all rigorously following Government advice and communicating health-and-safety guidelines with their employees.
Can I reduce contact with the driver?
Yes, drivers have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance.
Are your stores open?
We have made the decision to temporarily close our stores in order to protect and support our team and the wider community.