I have not received my order

If you have not received your order but the order status is showing as complete, then please check the following:

  • Check you have received a dispatch confirmation email from us.
  • Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.
  • Sign in and check your account on the END. website. Is your delivery address correct? Are your contact details up to date?
  • Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
  • Check no one else residing at your address has taken receipt of your parcel.

If you still can't locate your parcel then please contact our Customer Services team using the email form below, via the phones or on our live chat service with your order number, and we will investigate this further for you.

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