I haven't received my order

If your order status shows as complete but you haven't received your order, there are several steps you can take to help track down your order.

  • Check Your Dispatch Confirmation Email - Review the dispatch confirmation email you received from us. It should contain your valid tracking information, which will help you track your parcel.
  • Look Out for Communication from Couriers - Keep an eye out for text messages, emails, or attempted delivery cards from our couriers. Your parcel might be waiting for you at a local delivery depot, or you may need to re-arrange delivery.

If you still can't locate your parcel, please contact our Customer Services team using the email form provided HERE. When reaching out to us, make sure to include your order number and tracking number so that our team can collaborate with the courier to resolve the issue.