How Can We Help?
COVID-19
COVID-19 Update
END. Launches
How to cancel an END. Launches registration?
How does END. Launches work?
Do I need a separate account for END. Launches?
What are END. Launches terms and conditions?
Returns
What is your return address?
What is your online returns policy?
How long will it be before I get a refund?
How long will it be before I get an exchange?
Can you confirm you have received my return?
Shipping
Do you ship to my country?
How much is shipping?
Can I change the shipping address?
Do I pay customs & import charges if I live outside the EU?
How long does shipping take?
Can I track my parcel?
Your Order
Order Status
Where is my order?
Can I change or cancel my order?
There is a problem with the order I received.
Do you offer a VAT discount to non EU customers?
How do I know if my order was successful?
Payments
What currencies can I use?
What payment methods do you accept?
When will I be charged for my order?
Do you accept gift vouchers?
Is it safe to order online?
Contacting Customer Service
How to contact the Customer Service Team
How to unsubscribe from the newsletter
Products
Sizing Information
Will you be getting more stock?
Do you have more sizes available?
Can I get more information on a product?
Do you price match?
Are all of your products genuine?