How Can We Help?
Important Information
COVID-19 Update
Contacting Customer Service
How to contact the Customer Service Team
How to unsubscribe from the newsletter
Returns
What is your online returns policy?
What is your return address?
Can you confirm you have received my return?
How long will it be before I get a refund?
How long will it be before I get an exchange?
Launches
How to cancel an END. Launches registration?
How does END. Launches work?
How to register for In-Store Launches. (iOS App users)
How to register for In-Store Launches. (Android App users)
Do I need a separate account for END. Launches?
What are END. Launches terms and conditions?
Your Order
Can I change or cancel my order?
What does my order status mean?
When will I be charged for my order?
There is a problem with the order I received.
How do I know if my order was successful?
Do you price match?
Payments
Klarna
Is it safe to order online?
What payment methods do you accept?
What currencies can I use?
Do you accept gift vouchers?
Shipping
Do you ship to my country?
How much is shipping?
How long does shipping take?
Can I change the shipping address?
What couriers do you use for shipping?
Where is my order?
Products
Are all of your products genuine?
Sizing Information
Will you be getting more stock?
Do you have more sizes available?
Can I get more information on a product?