How Can We Help?
Returns
How can I return?
How long do I have to return?
When will my return be processed
What are the returns Terms and Guidelines?
Can I send multiple returns in 1 parcel?
Can I return something I’ve purchased with a gift card?
Delivery
I have not received my order
How long will delivery take?
Do you deliver to my country and how much does it cost?
Can I change my delivery address?
What couriers do you use for delivery?
Do you deliver to PO Box addresses?
Your Order
Can I change or cancel my order?
How do I cancel my order?
What does my order status mean?
My order is On Hold, what should I do?
The item I have purchased has now been included in a promotion, can I have a refund?
The item I bought has now reduced in price.
Payments
Klarna
Do you accept Student Discount?
Is it secure to order from END.?
What currencies can I use?
What payment methods do you accept?
How to place an order using a Promo Code?
Launches
How do I cancel my entry for an END. Launch?
Can I cancel my END. Launches win?
How does END. Launches work?
How do I enter for a Launch?
Do I need a separate account for END. Launches?
What are END. Launches terms and conditions?
Our Stores
What is your in store returns policy?
Where are your Stores?
Can I return my online purchase in store?
Can I order an online product into store?
Can I purchase a gift card in-store?
Do you have END. Launches in store?
Products
Are all of your products authentic?
Sizing Information
Will you be getting more stock?
Can you tell me if you have a certain product or brand in one of your stores?
Do you have more sizes available?
Can I get more information on a product?
Technical Support
I have forgotten my password
How do I create an END. account?
I can't place my order, what should I do?
I haven't received an order confirmation email
Why can't I add an item to my cart?
I purchased a Gift Card but the recipient hasn't received it
Important Information
COVID-19 Update
How to contact the Customer Service Team