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Order Status

There are multiple statuses for your order depending which stage it is at. Below is a list of the statuses you will see when checking your order's progress.

  • Processing - We have received payment for your order and it has been created.
  • Order Received - Your order is waiting to be processed by the Dispatch Team.
  • Pick - Your order is being worked on by the Dispatch Team. Please note, your order cannot be amended at this stage.
  • Complete - Your order has been completed and will arrive with you in the specified time frame. Please note, your order cannot be amended at this stage.
  • Closed - Your order has been refunded.
  • On Hold - There may be an issue with your order. Our Customer Service Team will contact you within 24 hours to notify you of any issues.
  • Pending - Your order is waiting to be processed. Our Customer Service Team will contact you within 24 hours should there be any issues.