When will my return be processed?

We usually aim to have returns processed within 3-5 working days from when they have been received into our warehouse. During sale periods these times can be slightly longer than normal due to a higher volume of returns we receive back, but we will aim to give a new estimated turn around time.

You can check the transit of your parcel on the royal mail website here using the tracking number from your postal receipt.

We do not send notification once a parcel has arrived back at our warehouse, but once your parcel has been processed by our returns team you will receive an email to confirm this.

If you have any questions regarding your return then please contact our customer service team, or you can view our Returns Terms and Conditions here.