How Can We Help?
Important Information
Important information regarding Brexit and orders to the EU.
COVID-19 Update
Contacting Customer Service
How to contact the Customer Service Team
How to unsubscribe from the newsletter
Returns
What is your online returns policy?
What is your return address?
Can you confirm you have received my return?
How long will it be before I get a refund?
How long will it be before I get an exchange?
Launches
How does END. Launches work?
Do I need a separate account for END. Launches?
How do I cancel an END. Launches registration?
What are END. Launches terms and conditions?
Your Order
What does my order status mean?
Can I change or cancel my order?
When will I be charged for my order?
There is a problem with the order I received.
How do I know if my order was successful?
Do you price match?
Payments
Is it safe to order online?
Afterpay
What payment methods do you accept?
What currencies can I use?
Do you accept gift vouchers?
Shipping
Do you ship to my country?
How much is shipping?
How long does shipping take?
Can I change the shipping address?
What couriers do you use for shipping?
Where is my order?
Products
Are all of your products genuine?
Sizing Information
Will you be getting more stock?
Do you have more sizes available?
Can I get more information on a product?