How Can We Help?

Returns

• How can I return?
• How long do I have to return?
• When will my return be processed
• What are the returns Terms and Guidelines?
• Can I send multiple returns in 1 parcel?
• Can I return something I’ve purchased with a gift card?

Delivery

• I have not received my order
• My parcel is stuck in customs, what can I do?
• Are import duties included in the final price?
• How long will delivery take?
• Do you deliver to my country and how much does it cost?
• Can I change my delivery address?

Your Order

• Can I change or cancel my order?
• How do I cancel my order?
• What does my order status mean?
• My order is On Hold, what should I do?
• The item I have purchased has now been included in a promotion, can I have a refund?
• The item I bought has now reduced in price.

Payments

• Afterpay
• Is it secure to order from END.?
• What currencies can I use?
• What payment methods do you accept?
• How to place an order using a Promo Code?
• How to place an order using a Gift Card?

Launches

• How do I cancel my entry for an END. Launch?
• Can I cancel my END. Launches win?
• How does END. Launches work?
• How do I enter for a Launch?
• Do I need a separate account for END. Launches?
• What are END. Launches terms and conditions?

Our Stores

• What is your in store returns policy?
• Where are your Stores?
• Can I return my online purchase in store?
• Can I order an online product into store?
• Can I purchase a gift card in-store?
• Do you have END. Launches in store?

Products

• Are all of your products authentic?
• Sizing Information
• Will you be getting more stock?
• Can you tell me if you have a certain product or brand in one of your stores?
• Do you have more sizes available?
• Can I get more information on a product?

Technical Support

• I have forgotten my password
• How do I create an END. account?
• I can't place my order, what should I do?
• I haven't received an order confirmation email
• Why can't I add an item to my cart?
• I purchased a Gift Card but the recipient hasn't received it

Important Information

• Temporary suspension of deliveries to Ukraine
• COVID-19 Update
• How to contact the Customer Service Team