How Can We Help?

What if I'm not home when it's delivered?

Shipments with FeDex

If a FedEx shipment cannot be delivered a card will be left and the courier will attempt re-delivery the following working day. If delivery is still unsuccessful a card will be left and the parcel returned to the depot where collection or re-delivery can be arranged. Should this fail the parcel will be returned to us and we will contact you directly.

Shipments with DPD

Should DPD not be able to obtain a signature at your address they will return your parcel to the nearest depot. They will leave a card detailing how to proceed with regard to re-delivery or collection. They will usually re-attempt delivery up to 3 times before returning your parcel to us. Please note, DPD have different procedures for different countries.