I have forgotten my password

Please see below on how to reset your password if you are using the website:

  • In the top left corner of the END. homepage please press the My Account icon.
  • Enter your email address, and when it asks you to enter a password you should see the "Forgot your password?" option.
  • Once you press this a box will show the email address you entered for your account. From there click continue, wait a moment for a message to show saying to check your inbox.
  • A password reset email should be sent to you within 15 minutes. The email will contain a link that will take you to web page where you can enter a new password.

 

Please see below on how to reset your password if you are using the app:

  • At the bottom of the page press the My Account icon,
  • Press "Log In Or Register" enter in your email address press done and then "Continue",
  • Where it asks you to enter your password you should see the "Forgot Password?" option,
  • You will be taken to another page where your email address will be auto-filled.
  • Press "Submit" wait a moment for a box to show saying that a link will have been sent to your email address,
  • A password reset email should be sent to you within 15 minutes. The email will contain a link that will take you to web page where you can enter a new password.

 

Alternatively, if you contact a member of our customer service team they will be able to assist in sending you a Password Reset Email.

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