What if I'm not home when my order is delivered?

If you are not available at home to receive your order when it arrives, do not worry. The courier will make two more attempts to deliver it. If they are unable to reach you, they will leave a card that contains all the necessary information for you to pick up your parcel at your local depot. You can find the location details by checking the tracking number via the courier’s website. Don’t forget to bring a valid ID when you go to collect your parcel.

If you encounter any issues in locating the depot, please reach out to our customer service team who will be happy to assist you. You will have a week to pick up your parcel. After that, if it remains uncollected, we will refund your order once it is returned to our warehouse.

Please note that this procedure may differ between countries and the courier that it has been shipped with.

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