My order is On Hold, what should I do?

If the status of your order is showing as On Hold, then there may be an issue with one of the items you have purchased. Our warehouse team will investigate this issue for you which can take up to 48 hours to be resolved from when the status changed.

If after this time the status has not updated, please contact our customer service team with your order number via the contact form here. Alternatively, you can contact through our Live Chat service or by calling on the Customer Support number.