Can I Cancel My Order?

We offer all our customers the option to cancel their order within one hour of placing it. To do so, follow the simple steps below:

1. When logged into your account, go to your order history and select the order you wish to cancel.
2. If the order was placed less than an hour ago, you will see a 'CANCEL ORDER' button at the bottom of the order summary.
3. Click on the button, and confirm your cancellation request by clicking 'CANCEL ORDER' again.

Important Information

• Please note that once an order is cancelled, we cannot undo this. You will need to replace the order yourself.
• Refunds may take around 5 working days to appear in your account, depending on your bank.
• We only allow one-hour self-cancellation on all orders. If the 'CANCEL ORDER' button does not appear at the bottom of the order summary, the order is locked for processing and can no longer be cancelled.

Alternatively, you can return the item to us for a full refund. More information about our returns policy can be found HERE.