I've received an item in my order that is damaged, what should I do?

We're sorry to hear you've received a damaged item in your order.

Please contact our customer service team with your order number and the name of the item that has arrived damaged. We will also need to see clear images of the the damage on the item and the END label on the packaging.

We recommend using the contact form here, however you can also contact us on our live chat service or over the phone.

Please Note: If you have already contacted us via the form with the information required, then your query will just be waiting to be processed by our Customer Service team and you will be contacted in due course. We appreciate your patience with this.