I've received the wrong item in my order, what should I do?

We're sorry to hear you've received the wrong item in your order.

Please contact our customer service team with your order number and the name of the item that you have received. We will also need to see an image of the of the item and the END label on the packaging.

We recommend using the contact form here, however you can also contact us on our live chat service or over the phone.

Please Note: If you have already contacted us via the form with the information required, then your query will just be waiting to be processed by our Customer Service team and you will be contacted in due course. We appreciate your patience with this.

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