Where is my order?

If you haven't received your order yet, even though the order status shows as complete, don't worry! We're here to help and resolve the issue. Here are a few things you can do first to track down your package:

  • Check if you've received a dispatch confirmation email from us. Make sure it contains your valid tracking information.
  • Keep an eye out for text messages, emails, or attempted delivery cards from our couriers. Your parcel may be waiting for you at a local delivery depot, or you may need to re-arrange delivery.
  • Reach out to anyone else residing at your address or your neighbour in case they accepted the delivery on your behalf. The courier might have also left it in a Safe Place.

If you still can't locate your parcel, please don't hesitate to contact our amazing Customer Services team using the email form HERE.

We will thoroughly investigate this for you, but we'll need your order number and tracking number so our dedicated team can start working with the courier to resolve the issue. Rest assured, we're here to assist you every step of the way.

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