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What is your online returns policy?

International Returns

International returns must be covered by the customer. We suggest using your local postal service or a courier:

  • Please download, print off, and complete a returns form if you do not already have one.
  • Ensure your return is well packaged, and meets all the conditions outlined below.
  • Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
  • Enclose the completed Returns form with your goods, and return to the following address:

    Returns Department
    END. HQ
    Unit C Merlin Way
    Newcastle Upon Tyne
    NE27 0QG
    United Kingdom

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. END. is NOT responsible for any return custom charges made.
  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
  • Please refer to our Terms and Conditions for further information on returns.