Returning an Order
- Customers have 30 days to return orders from the date the order is delivered, for a full refund, exchange or refund to online Store Credit.
- We understand that it can take some time for returns to reach us, especially if these are being sent internationally.
- The return does not need to arrive back at END HQ within the 30 day returns policy it simply needs to be in transit back to us within that time.
- Once it arrives back with us, our returns team should process the return within 3-7 working days and send an email confirmation once it is complete.
- Orders will be refunded to the original method of payment, or a new order will be created for an exchange if requested.
- For any refunds we advise allowing up to 3-5 working days for this to appear in their account.
You can initiate the return free of charge via Royal Mail.
How to return:
- Complete your Returns Form and securely package your order with it.
Don’t have a form? Download one from our website HERE. - Generate a QR code for your return using the Royal Mail Return Portal:
https://www.royalmail.com/track-my-return/create/5861 - Drop off your parcel at your nearest Royal Mail Depot. Keep your receipt and tracking number.
Returns can take up to 5 working days to arrive and be processed. We will email you once your refund or exchange is complete.
Additional info:
You can also arrange a parcel collection via the Royal Mail portal link above.
Please ensure your return meets all packaging and policy requirements found HERE.